Return Policy & Need To Know Information
We understand ordering online can sometimes be a challenge and a guessing-game!
We try to make your shopping experience as easy and fun as possible. We do understand there are times that something just doesn't work out the way you had hoped, so we have a simple and easy-to-follow policy in place!
Please follow all listed steps when returning an item, we are firm with our policy and there will be no exceptions to any customers.
- All returns submitted will be of STORE CREDIT. We do not offer money refunds. STORE CREDIT will be automatically applied to your customer account, either under our website or CS, depending on the initial checkout/payment gateway.
*Please be advised, A RESTOCKING FEE may APPLY on your return item(s). This will be deducted immediately from your store credit balance issued.
*We reserve the right to refuse returns to any customer that is abusing the returns and credit system. No warnings necessary.
- If you had FREE SHIPPING on your order of 85+, and you are returning a piece(s) from said order, you will be below our Free Shipping threshold. Your return will have the SHIPPING FEE DIFFERENCE deducted at time of processing.
- If you are looking to EXCHANGE for a different size/color/etc. you need to make a SEPARATE purchase. You can use your STORE CREDIT to get that 'other' item, or use to purchase a completely different item. We WILL NOT HOLD any item for an exchange.
- Due to a high number of sales and inventory, we are UNABLE to process exchanges. Please use your store credit from your return to make a new purchase of the same item in the different size/color.
- Any/all shipping charges are NON-REFUNDABLE. Shipping back an item is at the customers expense.
- All returns must be POSTMARKED within 14 days of receiving your item or purchasing your item in store. No exceptions will be made for late returns, they will be rejected. Customer will be responsible for shipping charges for rejected package.
- ALL FINAL SALE MARKDOWNS, DOORBUSTERS, DEAL-OF-THE-DAY, ITEMS USED WITH A DISCOUNT PROMO CODE, ALL ACCESSORIES, AND PRE-ORDERS ARE NON-RETURNABLE. THIS IS A STRICT POLICY, NO EXCEPTIONS WILL BE MADE. PERIOD.
- If you receive defective/damaged goods, please take an image of the item including attached tags and please immediately email it to: email@example.com. Please title your email 'Defect' or "Damaged Goods'. Also, please include your full account name and order/invoice number, and products title or style number.
- We do NOT need to be notified of a return prior to sending the shipment.
- Shipment MUST BE POSTMARKED within 14 days of when you received your order (or bought in store). No exceptions.
- All items MUST have ALL ORIGINAL TAGS still attached. Items need to be in original condition, unworn, and unwashed.
*Any items that have staining, strong odor (cigarette smoke, perfume, deodorant, etc.), animal hair, or have the appearance of being worn WILL NOT BE ACCEPTED UNDER ANY SITUATION*
- Store credit will be issued directly to your customer account when your return is processed. You will receive email notification when it has been processed. Processing time can take up to 10 BUSINESS DAYS.
*ANY ITEMS THAT ARE REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE-- YOU HAVE 7 DAYS TO PAY THE RESHIPPING FEE*
- Return ship to:
HOLIDAY SEASON RETURN POLICY
We understand the holidays are literally crazy, and you are buying items early and not gifting them until later. Due to that, orders place BETWEEN NOVEMBER 23RD- DECEMBER 24TH will be eligible for return until JANUARY 14th. All Holiday Returns must be postmarked no later than JANUARY 14th. All other regular guidelines/rules are still in effect.
We offer Free Shipping on order 85.00 or more. Any Final Sale Markdowns, Sale Items, Promo Items, BOGO items, Grab Bag items, or any other non-regular priced items may not count against the 85.00 balance. If using a promo discount code, the total after the discount has been applied is what we go by. We reserve the right to stop free shipping on any order at any time, or to adjust how shipping is applied. Only domestic orders can qualify for Free Shipping at this time. If an item or multiple are returned from your free shipping order, we will calculate the difference of shipping when processing the return, your order would then NOT qualify for the free shipping threshold. If you place multiple orders within the same Business Day, we TRY to combine ship the orders. Any excess shipping charges will be refunded as STORE CREDIT on our website or the platform the orders were placed on. Refunding shipping charges is at our discretion, we can/will stop combine shipping at any point without notice. We will not refund any shipping charges back to cash/card. We will not hold items/orders to ship out all together at a later date.
If you need to cancel an item from your website order. a request must be emailed to customer service within 15HRS of placing the order. Cancellations will not be eligible if your order is already processing, and/or shipped. All Sold-As-Is and Final Sale Markdown items can not be cancelled at ANYtime.
ORDER TURNAROUND TIME
We have a typical 2-4 Business Day turnaround time on all orders. If you place an order on Friday after 4:00, Saturday, or Sunday, those orders fall on to a Monday Business Day. If you ordered a SJB Designs Graphic Top, turnaround time may be a little longer as those are made in-house to order. Any Special orders, Pre-Orders, or Waitlist items may differ from our standard turnaround time. Please see specific information on individual item(s). In some cases, when we run a big sale or promo we may fall behind our 2-4 Business Day turnaround time. Please be patient, we do not have a huge staff to pick, pull, and ship all our orders.
Once orders are shipped, you will receive tracking information in an email. Check you junk/spam folders. Please keep tabs on your shipment, we can not be responsible for shipments once they leave our facility. If packages are lost, stolen, delivered to the wrong address or damaged, we are not responsible. We are not responsible for USPS/UPS/FEDEX transit time after shipments leave our facility. We do not offer any guarantee on delivery speeds. If you have trouble with your package delivery, please file a claim with USPS/UPS/FEDEX carries. No refunds or credits will be issued for lost or stolen shipments. Please contact your local Post Master on stalled shipments, we can not see any more than you once shipments leave our facility. We are a small town, family owned, Mom ran business. As always, if you have questions or would like to know the status of your order please EMAIL customer service: firstname.lastname@example.org